1. How Equipment Hire Works

We’ve made our hire process simple, secure, and designed for professionals:

1. Choose your equipment: Browse our selection and pick what you need.
2. Set your hire dates: Select your preferred hire and return dates, then add items to your cart.
3. Create an account or log in: Sign up or log in to continue.
4. Upload valid ID: Go to My Account and upload a valid form of ID.
5. Finalise your hire: Head back to your cart, fill in the required details, select your payment method and confirm.
6. E-mail confirmation: You’ll receive a confirmation email with:

2. Uploading Your ID

We require valid ID to confirm your booking:

1. Log in or sign up at Elektrum AV Hire.
2. Go to My Account and complete the ID form.
3. Upload your ID document.
4. You can edit the form later if needed.

3. Signing the Hire Agreement

All bookings must be confirmed via digital signature:

1. You’ll receive an email with a link to sign.
2. Log in or create an account with our e-signature platform.
3. Review and digitally sign the document where indicated.

4. Security Deposit

A security deposit is required to secure your hire:

• It will be collected at the time of delivery or pickup.
• The amount will be confirmed with you beforehand.
• Your deposit will be fully refunded at the end of your hire, provided the equipment is returned in the same condition.

5. Delivery & Pickup

We offer flexible logistics options:

1. Within 24 hours of booking confirmation, we’ll contact you to:

• Arrange delivery fees (if applicable);
• Confirm the pickup or delivery time and location.

      2. All logistics are coordinated directly with you to ensure a smooth process.

6. Refund Policy

• Cancellations with 72+ hours’ notice: Full refund (excluding transaction fees, if any).
• Cancellations between 72 and 24 hours: 70% refund of the hire amount.
• Cancellations within 24 hours or after equipment collection: No refund.
• Security deposits are refunded in full after the hire ends and equipment is returned in good condition.

7. Privacy Policy

We take your privacy seriously:

Cancellation Terms:

• Cancel 1-6 days before the hire period = 50% cancellation fee
• Cancel within 24 hours of hire period = 100% cancellation fee
• Partial cancellations will be charged pro rata at the above rates.
• Cancellation fees are based on the total of the job.

8. Contact & Support

Have a question? Reach out to us via:

• Email: contact@elektrum.com.au
• Phone/WhatsApp: +61 424 707 552